How We Handle Your Data

Who We Are

MA Utility Solutions ("we", "us", "our") is an independent utility brokerage based in the UK. This policy explains how we collect, use, and protect your personal data when you use our website (mautilitysolutions.co.uk) or contact us.

What Data We Collect

We collect personal data you provide directly to us, including:

• Full name
• Email address
• Phone number
• Postcode
• Details of the services you're interested in
• Any additional information you choose to share in enquiry or feedback forms

How We Use Your Data

We use your data to:

• Respond to your enquiries and provide quotes or advice
• Negotiate with suppliers on your behalf, where you've authorised us to do so
• Contact you about your enquiry, booking, or feedback
• Improve our services based on feedback received
• Publish testimonials, but only where you've explicitly given consent to do so

We do not sell your personal data to third parties.

Who We Share Data With

To operate our website and services, we use the following third-party providers, who may process your data on our behalf:

• Web3Forms — processes and delivers form submissions to our email
• Microsoft 365 — our business email and booking platform
• Cloudflare — hosts our website and provides security services
• Energy, water and solar suppliers — where you've authorised us to negotiate on your behalf

Each of these providers has their own privacy policy governing how they handle data.

Cookies

Our website loads fonts from Google Fonts, which may involve a connection to Google's servers. We do not use tracking or advertising cookies.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law. If you'd like your data deleted, please contact us and we'll action this promptly, subject to any legal obligations to retain records.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to how we process your data
• Request that we restrict processing of your data

To exercise any of these rights, contact us at [email protected].

How to Complain

If you're unhappy with how we've handled your data, please contact us directly first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

For complaints about our service more generally, please see our Complaints Procedure.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Email: [email protected]
Phone: 07312 176843